ISO 20000 Certification
What is ISO 20000-1:2011?
ISO 20000-1 is the international standard for quality management specifically focused on IT Service Management. ISO 20000-1:2011 (the latest version of ISO 20000-1) provides a set of standardised requirements for an IT service management system (SMS). Given how vital IT is to organisations, it is essential that both your internal and external IT services are aligned with the needs of your business and customers.
Certification to ISO 20000-1 IT Service Management ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads. ISO 20000-1 also helps organisations to ensure the effective running and delivery of IT services, continually improve processes and drive customer focus.
Benefits of ISO 20000-1
By achieving certification to ISO 20000-1 IT Services Certification, your organisation will be
able to reap numerous benefits such as:
- Improving
- Reduction in incidents and improved incident management
- Adoption of an integrated process to
- corporate image and credibility Reduction in response times and
- the delivery of IT services Improved management of costs, leading to
- interruptions to IT service Greater
- A culture of continuous improvement
- financial savings Ensuring legislative
- understanding of roles and business objectives Protecting the company, assets, shareholders
- awareness and compliance Increased customer satisfaction from internal and/or
- and directors Enhanced
- Provides you with a competitive advantage
- external customers Consistency in the
- customer satisfaction that improves client retention delivery of your service or product
- an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
- an organization that requires a consistent approach by all its service providers, including those in a supply chain;
- a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
- a service provider to monitor, measure and review its service management processes and services;
- a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
- an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.
